HomeGlossaryGoogle Business Profile (formerly Google My Business)

Google Business Profile (formerly Google My Business)


A Google Business Profile, formerly known as Google My Business, is a free tool provided by Google to help businesses manage their online presence across Google Search and Maps. It allows businesses to create and update their profile information, such as hours, location, and contact details, making it easier for customers to find them online. Optimizing a Google Business Profile can improve a business’s visibility in local search results and drive more traffic to their website.


A Google Business Profile, formerly known as Google My Business, is a free tool provided by Google that helps businesses manage their online presence. It allows companies to create a profile that appears in Google search results and Google Maps, providing important information such as business hours, contact details, and reviews. This tool is essential for local businesses looking to attract customers in their area, as it increases visibility and credibility online.

For SEO purposes, having a Google Business Profile is crucial as it can improve a company’s ranking in local search results. By optimizing the profile with accurate and up-to-date information, businesses can increase their chances of appearing in the local pack, which is the list of businesses that show up when someone searches for a specific service or product in their area. This can lead to more website visits, phone calls, and foot traffic for businesses, ultimately helping them attract and retain customers.


1. Local restaurant owner, Sarah, recently opened a new cafe in her neighborhood and created a Google Business Profile to increase visibility and attract more customers. By updating her profile with photos, menu items, and business hours, Sarah was able to optimize her listing for local searches. As a result, she noticed an increase in online traffic and foot traffic to her cafe, leading to higher sales and customer satisfaction.

2. A digital marketing agency helps a small business client, a local bakery, improve their online presence by claiming and optimizing their Google Business Profile. The agency added relevant keywords, updated contact information, and encouraged customers to leave positive reviews. As a result, the bakery’s profile appeared higher in search results, attracting more local customers and increasing overall online visibility. This led to an increase in website traffic, foot traffic, and ultimately, sales for the bakery.

Best practices

To optimize your Google Business Profile, it is important to regularly update and maintain your information. Make sure your profile is complete with accurate contact information, hours of operation, and photos. This will not only provide a better user experience for potential customers but also increase your visibility on Google searches. Utilize keywords in your business description and posts to improve your chances of appearing in relevant search results. Encourage customers to leave reviews, as positive reviews can also help improve your ranking on Google Maps and local search results.

Additionally, make use of Google Posts to showcase promotions, events, and other updates to engage with your audience. Regularly monitor and respond to customer reviews, both positive and negative, to show that you value feedback and are committed to customer satisfaction. This can also help you build credibility and trust with potential customers. Lastly, consider using Google Insights to track your profile’s performance and make informed decisions on how to better optimize your Google Business Profile for maximum visibility and engagement.

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